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março 19, 2022 Postar um comentário

Ready payment and billing problems

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Use this information to set up your issue if you become a payment-related alert in your Google Admin console.

If your result is related to a dissimilar Google service, search that production'southward Help Center to set up the issue.

Video: How to fix a payment issue

How to Fix a Payment Issue in Google Workspace

Footstep ane: Make sure your principal payment method is valid

The well-nigh common billing problem is not having a valid main payment method for automatic payments. If we tin can't charge your chief payment method, your account gets suspended or placed in a grace period. After you set your chief payment method, any outstanding residue will exist charged automatically.

If you lot make a transmission payment to lift a payment failure, and so update your master payment method, you lot might be charged twice. If this happens, we'll apply any leftover credit to your next payment.

On the Admin console Home folio, go to Billing Payment accounts.
Next to your subscription, click View payment methods.
View your payment methods. Verify i of them is set to Primary, and it's valid.
(Optional) To avoid service interruption in the future, add a backup credit card for automatic payments.

If this task didn't solve your problem, go along to step 2.

Step two: Find a solution based on an warning

If step 1 didn't solve your problem, find your alarm below.

Alarm	Solution
Subscription suspended (complimentary trial concluded)	Fix upwards Google Workspace billing Gear up up Essentials billing
Your payments contour is currently suspended	Verify your account data
Subscription has been suspended by your reseller	Contact your Google reseller
Subscription suspended (grace period has expired) Business relationship needs a working payment method Couldn't process your last payment The account is closed Transaction declined Transaction declined: invalid payment method Transaction declined: depression remainder	Make a payment using: Your main payment method Another payment method in your billing business relationship A new payment method If you're using an Republic of india credit or debit bill of fare: Troubleshoot India credit or debit cards
Carte: Expired	Brand a payment using: The aforementioned bill of fare after y'all update it Another payment method in your billing account A new payment method
Card: Expiring soon	Update your card details
Verification in progress	Verify a newly added banking concern account

Verify your Google Account or bank account

Verify your Google Account

If nosotros can't verify your Google Account information, Google suspends your payments profile and dims the Make a payment push. Verify your information by filling out this grade.

Other ways to fill out the course:

Click Learn More in the alert that says your payments contour is suspended.
Answer to the email we sent with the subject "Important Data Regarding Your Google Account." This email was sent to the email accost of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity support can't elevator your suspension in this state of affairs. Yous need to fill up out the business relationship verification form. In the Email field of the form, enter an email address that'due south listed nether Payments contacts on the BillingManage Settings page. Entering a unlike accost tin delay the response to your request.

Allow 48 hours later on submitting the course to receive a response.

Verify a newly added depository financial institution account

Before nosotros tin debit a new depository financial institution account, we need to verify information technology's really yours. This process and the time it takes depends on your location:

If you're in the U.S. or Europe outside the UK, you verify the account by making a examination eolith.
This procedure can accept upwards to 10 days, although it often happens much sooner. If you don't get a test eolith after v days, check if your test deposit failed.
If you're in the UK, we can typically verify your business relationship within an hr subsequently you enter valid account information in your Payment settings.

While Google is verifying your banking concern business relationship, you get a "Billing verification in progress" bulletin on your Payments page in the Admin console. If y'all're setting up billing for the commencement time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, you can add a credit card to use for automatic payments until your bank business relationship is verified. Go to Add a credit card as your primary payment method.

Fix a mutual alert problem

Open all | Shut all

Pay with a new payment method

On the Admin console Dwelling house page, become to Billing Payment accounts.
At the height of the page, click Pay Now in the warning.
On the Make a payment screen, click the Down arrow and choose an option.
Depending on your country/region, you might have 2 or more options to choose from, such as:
- Add new credit or debit carte
- Add together a bank account
Go to Payment options in my country.
Enter your account or carte information.
Click the Verify button if information technology displays.
Click Make A Payment.
(Optional) Check the box to use this payment method for future recurring payments.
This selection sets the new banking company account or credit carte as your primary payment method.
Review the payment details, then click Ostend Got Information technology.
If you added a depository financial institution account as your primary payment method, information technology might take a few days for your payment to get through.

Update an expired card

Follow these steps to update an expired primary payment method and then utilize information technology to make a payment.

To update an expired credit card that isn't your primary payment method, instead follow the steps in Update your bill of fare details.

On the Admin console Habitation page, go to Billing Payment accounts.
At the tiptop of the folio, click Update in the alert.
On the Make a payment screen, update the card expiration date and security lawmaking (CVC or CVV).
Click Brand A Payment.
Review the payment details, then click Confirm Got It.

Update your card details

Follow these steps if your credit card:

Is expiring before long, but hasn't yet
Has expired, but isn't your master payment method

If your menu has expired and it's your primary payment method, instead follow the steps in Update an expired card.

If a credit card in your billing account is near to expire, update the bill of fare's expiration date in your Admin console. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your card, putting your service at risk of suspension.

Notation: On the screen where you update your card's expiration date, you lot can also update the cardholder proper noun or the card's billing address.

On the Admin panel Domicile page, get to Billing Payment accounts.
Adjacent to your subscription, click View payment methods.
Side by side to the credit card you desire to update, click Fix.
Update the bill of fare information and save your changes.

Card number inverse?

If and so, you can't change the number on the screen where you edit the details. Instead, add together information technology as a new carte du jour. And so remove the erstwhile card from your account. Go to Remove a payment method.

I get an error message when making a payment

If yous get an error when y'all endeavor to brand a payment in the Admin panel, get to Billing mistake messages.

I'one thousand all the same having problems after making a payment

If you lot made a payment, only yous were charged twice or your business relationship still isn't agile, go to Troubleshoot issues afterwards making a payment.